The most common questions and their answers.

Is Remotiva free?

Yes, a free plan is available and includes the basic remote access features. A Premium subscription is offered for higher limits and advanced features.

Is my connection secure?

Screen sharing image data is not stored on our servers; when possible the connection is established directly between devices (P2P). Passwords are stored securely.

Which platforms are supported?

The desktop app is available for macOS, Windows and Linux; the mobile app is available for iOS and Android.

I cannot connect, what should I do?

Make sure Remotiva is open and you are signed in on both devices. On the same network, devices should appear automatically; on different networks, internet (WAN) access must be enabled. If the problem persists, contact support@remotiva.app.

macOS keeps asking for keychain permission — what should I do?

Remotiva stores the key it uses to sign device activity records in the macOS Keychain. When the app accesses this key, the system may ask for confirmation.

Always Allow makes the approval permanent and the question will not repeat. Allow applies to a single session; the app will ask again on every launch.

If you would rather not grant permanent access, you can turn off Settings → Security → Activity Log in the desktop app; while logging is off, the keychain is never accessed. This only applies to macOS; Windows has no such confirmation step.

How do I cancel my subscription?

See the Subscription & Refunds page for subscription management and cancellation steps.